Shipping Policy

Shipping Policy

All non pre-order or backstock orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Regardless of the size of your order, We offer $10 flat rate shipping to anywhere in the USA!

International Shipping

Regardless of the size of your order, We offer $50 flat rate shipping to anywhere in the world where we ship!

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Float Supply LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us here with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

If you’re not satisfied with your product or you changed your mind, The Float Life will accept, for return or exchange, items that are in new condition, unworn, or altered and free of damages by the customer. For a full refund or exchange, contact sales@thefloat.life and mail out your item within 30 days from the receipt of original order. Items cannot be returned or exchanged after 30 days from receipt of original order. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@thefloat.life with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@thefloat.life

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